Your company had installed my a/c unit in 2012. Things were working great until I arrived home late Saturday evening. I called your company and was able to connect with Chris. He listened to my issues and he explained it was late but he would call me Sunday morning to let me know he was on his way. As promised, Chris came out and fixed the problem. I’m 76 years old, and I need my air. Chris was professional, knowledgable, patient, explained in detail my best options. I had an outstanding customer experience, thanks to Chris. More companies should have employees like Chris. Thank you, Chris! Great job, well done. I’m looking forward to continued business with Millian-Aire.