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I Purchased my new air conditioner over 3 1/2 yrs. ago and signed a maintenance contract. The best thing I ever did. Millian-aire always calls to remind me regarding my service calls. Whenever I had a problem they were right here to fix it. Every time they have come to the house it’s always been at my convenience. Everyone I have dealt with, whether on the phone or in person has always been polite, cheerful, friendly and concerned. The highly trained techs always took time to explain to me what needed to be done, about how long it might take, in other words I was informed of what was going on,which I certainly appreciated. I will be dealing with them as long as I have an air conditioner.